Privacy Policy

Effective Date: 5/31/2025

This Privacy Policy describes how The Hotbox Group LLC ('HotBox.Food', 'we', 'our', or 'us') collects, uses, shares, and protects personal information when you use our website, mobile application, and related services (collectively, the 'Platform'). By using the Platform, you consent to the data practices described in this policy.

We may collect the following types of information:
- Personal Information: Name, email address, phone number, student/parent profile details.
- Payment Information: Credit/debit card data (processed by third-party providers).
- Order Information: Food orders, locker delivery details, preferences.
- Technical Information: Device identifiers, IP addresses, browser types, operating systems, and usage data.

We use your information to:
- Provide and manage access to the Platform
- Process and fulfill orders
- Communicate with you about account activity, deliveries, and customer support
- Improve our services, troubleshoot, and personalize experiences
- Comply with legal obligations and enforce our Terms of Use

We may share your information with:
- Vendors to fulfill food orders
- Payment processors for secure transactions
- Schools or administrators, as needed for locker access and delivery logistics
- Service providers who support Platform operations (e.g., hosting, analytics)
- Legal authorities, if required to comply with applicable laws or defend legal claims

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When we no longer need the data, we securely delete or anonymize it.

You can manage your account settings, update your personal information, and choose communication preferences. Parents may restrict or approve access for minor users. You may also request deletion of your account by contacting us.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

HotBox.Food does not knowingly collect personal information from children under 13 without parental consent. Accounts created for students must be managed by a parent or guardian.

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.

We may update this Privacy Policy from time to time. When we make changes, we will revise the 'Effective Date' at the top of the policy. Continued use of the Platform constitutes acceptance of the changes.

If you have questions or concerns about this Privacy Policy, please contact us at:
 

The Hotbox Group LLC
admin@hotbox.food
5910 Pendelton Place Dr

Sugar Land, TX 77479